Transferring your DUO account to a new device
The DUO Mobile app is tied to a specific device’s hardware security module (HSM), not the mobile number it has been registered with.
Remember to reinstall and reactivate the Duo mobile app on your new device before resetting or disposing of your old device.
If you ever receive a DUO activation notification you did not initiate, click ‘No’ to protect your account and alert IT Services about the fraudulent activity.
- Transfer Duo account — Android
- Transfer Duo account — iPhone
Duo Restore for Android
You must have access to Duo Mobile on your old Android device in order to use Instant Restore. If you can’t open Duo Mobile on your old device, for example, if your phone was lost or damaged, please contact the IT Service Desk.
Step 1: Enabling Duo Restore
Backup accounts with Google Drive
- Open Duo Mobile and tap the menu icon in the top corner and tap Settings
- Tap Duo Restore in the «General» settings
- On the «Duo Restore Settings» screen, tap the “Backup accounts with Google Drive” slider to turn it on
- Select the Google account to use for Duo Restore and grant Duo Mobile permission to store the backup in your Google Drive
Step 2 : Reinstall Duo
Download the latest Duo Mobile App from the Google Play Store
- From your new Android device, download the latest Duo Mobile App from the Google Play Store
- Open the Duo Mobile app on your new device
- Tap I have existing accounts from the welcome screen
- Select the Google account you used to set up Duo Restore
- You’ll be asked if you have your old phone. Tap Yes, continue setup
Step 3 — Restoring your Duo mobile account
Open Duo Mobile on your old phone
- Tap the menu icon in the top corner, then tap Settings
- Locate the “Connect a new phone” settings item and tap View QR code to display a QR barcode on the screen
Return to your new phone
- Tap the menu icon in the top corner, then tap Settings
- Locate the “Connect a new phone” settings item and tap Scan QR code
- Scan the QR code shown on your old phone to complete account restoration
- Duo Mobile locates your backed-up Duo-protected accounts and restores them to your device
Duo Restore for iOS
Due to how apps are automatically backed up in iOS, the backup functionality of Duo Restore is always on for iOS users who have iCloud enabled.
Step 1: Enabling Duo Restore
- Make sure you are running the latest version of the Duo Mobile App on your current iOS device
- Back up your device to iCloud, with iCloud Keychain enabled to use Instant Restore
Note: Nightly iCloud backups will include Duo Restore information. Encrypted iTunes or Finder backups will also work
Step 2 : Restoring your Duo mobile accounts
Recovering Duo-Protected Accounts with Instant Restore
- Sign in to iCloud on your iOS device and restore from an iCloud, iTunes, or Finder backup. If using iCloud, enable iCloud Keychain. This could be the same device as before, or a brand-new one
- Download the Duo Mobile app on your new device
- Open Duo Mobile and tap Continue on the welcome screen. Duo will locate your backed-up Duo-protected account(s) and restore them to your new device. When complete, you’re taken to the accounts list in the app
- An activation notification will be sent to your old device. Tap ‘Yes’ to deactivate the accounts on your old device and continue using your Duo account(s) on the new device instead
Service availability
Services down
Services disrupted
Announcements
Most recent
IT support for students
Welcome to all new and returning students!
27 September 2023
East Park location: Notice of downtime – Thursday 07 September, Wi-Fi and wired network
On Thursday 07 September, IT Services will be carrying out essential maintenance on the campus network hardware to replace the network switch situated in the Edward Barnsley Building.
Duo — What should I do if I get a new phone? How to switch registered devices.
If, for any reason, you no longer have a device that was registered for Duo two-factor authentication, you should deactivate it immediately.
How to deactivate a device registered for Duo two-factor authentication
Register your new device
If you get a new phone, you should register it for Duo authentication soon as possible.
If your new phone has the same phone number as your old one and is the same operating system (iOS, Android, etc)
- Login to Duo
- Click the button to Send Activation Code
Result: You will receive a text message with a link to the application.
Click on this link to install the Duo application - You will also receive a second text message with the activation link. Once you’ve installed Duo, click on this link to register your phone with Duo.
If your new phone has a new phone number
If your new phone has a the same phone number, but you have switched mobile operating systems (e.g. you switched from iOS to Android)
-
the old device. your new device.
How to authenticate to Duo when I get a new phone?
If you got a new phone, you should still be able to authenticate to Duo, as long as you fill one of these criteria:
Restore Two-Step Login accounts in the Duo Mobile app on a new device
Duo Mobile lets you back up your Two-Step Login accounts on your Android or iOS device and recover the accounts on a new device. If you used the Duo Mobile app (version 3.17 or later) with an Android or iOS device, you can then set up your accounts on a new device using either of the following options:
- Instant Restore: For iOS devices, this uses iCloud Keychain and Backup; for Android, it uses Google Drive. You will need both your old and new devices for this method.
- Duo Restore (that is, recovering Duo-protected accounts from a protected application): This option requires you to complete a Duo login with a device enrolled for Two-Step Login.
For instructions on enabling Duo Restore and recovering your accounts on a new device, see Duo Restore — Guide to Two-Factor Authentication.
This is document apmg in the Knowledge Base.
Last modified on 2022-07-26 17:21:52 .
Duo mobile как перенести на другой телефон
VIDEO: Instantly Restore Accounts on Your New Phone!
We’re excited to announce that we are bringing Instant Restore to Android! This is a feature we launched earlier this year on iOS that makes changing phones easier than ever with Duo Mobile. You can now effortlessly and securely move your Duo-protected accounts to your new phone, making the transfer possible in just a few seconds.
Ditching your old phone? Don't forget to transfer your two-factor authentication (2FA) accounts to your new phone. Knowing how important it is to access your accounts when you need to, Duo has developed an easier way to get your Duo-protected accounts set up on your new phone or tablet so you can continue to verify your identity when logging in, preventing a potential account lockout. It’s really easy.
Note: Duo-protected accounts can only be active on one phone at a time. After transferring them to your new phone, your old phone can no longer be used to authenticate.
Which accounts get restored?
Instant Restore will transfer your Duo-protected and Duo Admin accounts. If you enabled automatic reconnection for third-party accounts, those can be restored, too. Find out more about restoring your third-party accounts.
Note: Windows Offline accounts are not restored and need to be manually reconnected on your Windows machine.
How does Instant Restore work on Duo Mobile for Android?
When Duo Restore is enabled, we back up your accounts' non-sensitive data to a hidden folder in your Google Drive that’s only accessible by the Duo Mobile app on your devices. The backup includes a token that, when combined with a QR code displayed by Duo Mobile on your old phone, helps establish trust in the new phone to ensure that it's really you.
Once said trust is established, we automagically reach out to Duo's service on your behalf to reactivate your Duo-protected accounts on your new phone.
Note: Your Duo-protected accounts’ sensitive information is not included in these backups. Your security is at the heart of Duo and we want to ensure your information is always safe and private.
3 Simple Steps to Instantly Restore Duo Accounts on Android
(Have an iPhone? We got you! Learn how to restore your iphone.)
Now we are going to show you how to save both time and effort by quickly transfering your Duo-protected accounts to your new phone in 3 simple steps!
Before we begin, make sure that your Duo Mobile app is up-to-date. This feature is available on Duo Mobile versions 3.32.1 and above for Android. You can check your app version from the settings menu within Duo Mobile.
Step One:
Open Duo Mobile on your old phone and enable “Backup accounts with Google Drive” under Settings > Duo Restore.
*Also transferring third-party accounts?
If you use Duo Mobile to protect your third-party TOTP-enabled accounts like Instagram or Dropbox, consider enabling automatic reconnection for third-party accounts while you're here. Keep in mind, enabling this option will prompt you to create a password used to encrypt your accounts backup. This is to keep your accounts safe and secure.
Step Two:
While still on your old phone, navigate to Settings > View QR Code.
If you can’t see this option, please contact your organization’s administrator or help desk for assistance reactivating your accounts on your new phone.
Step Three:
Pick up your new phone, install Duo Mobile, open it and tap “Get my account back.” You will then be prompted to scan the QR code shown on your old phone.
If automatic reconnection for third-party accounts was enabled on your old device, as recommended, a prompt to enter your backup password will follow.
That’s it! Your Duo-protected accounts should now be up and running on your new phone.
We want to hear from you!
We're always looking for ways to improve your experience with Duo, so don't hesitate to reach out to us with your comments on Twitter (@duosec) or leave a review on the Play Store or the App Store.
Try Duo For Free
With our free 30-day trial you can see for yourself how easy it is to get started with Duo and secure your workforce, from anywhere and on any device.
Transferring your DUO account to a new device
The DUO Mobile app is tied to a specific device’s hardware security module (HSM), not the mobile number it has been registered with.
Remember to reinstall and reactivate the Duo mobile app on your new device before resetting or disposing of your old device.
If you ever receive a DUO activation notification you did not initiate, click ‘No’ to protect your account and alert IT Services about the fraudulent activity.
- Transfer Duo account — Android
- Transfer Duo account — iPhone
Duo Restore for Android
You must have access to Duo Mobile on your old Android device in order to use Instant Restore. If you can’t open Duo Mobile on your old device, for example, if your phone was lost or damaged, please contact the IT Service Desk.
Step 1: Enabling Duo Restore
Backup accounts with Google Drive
- Open Duo Mobile and tap the menu icon in the top corner and tap Settings
- Tap Duo Restore in the «General» settings
- On the «Duo Restore Settings» screen, tap the “Backup accounts with Google Drive” slider to turn it on
- Select the Google account to use for Duo Restore and grant Duo Mobile permission to store the backup in your Google Drive
Step 2 : Reinstall Duo
Download the latest Duo Mobile App from the Google Play Store
- From your new Android device, download the latest Duo Mobile App from the Google Play Store
- Open the Duo Mobile app on your new device
- Tap I have existing accounts from the welcome screen
- Select the Google account you used to set up Duo Restore
- You’ll be asked if you have your old phone. Tap Yes, continue setup
Step 3 — Restoring your Duo mobile account
Open Duo Mobile on your old phone
- Tap the menu icon in the top corner, then tap Settings
- Locate the “Connect a new phone” settings item and tap View QR code to display a QR barcode on the screen
Return to your new phone
- Tap the menu icon in the top corner, then tap Settings
- Locate the “Connect a new phone” settings item and tap Scan QR code
- Scan the QR code shown on your old phone to complete account restoration
- Duo Mobile locates your backed-up Duo-protected accounts and restores them to your device
Duo Restore for iOS
Due to how apps are automatically backed up in iOS, the backup functionality of Duo Restore is always on for iOS users who have iCloud enabled.
Step 1: Enabling Duo Restore
- Make sure you are running the latest version of the Duo Mobile App on your current iOS device
- Back up your device to iCloud, with iCloud Keychain enabled to use Instant Restore
Note: Nightly iCloud backups will include Duo Restore information. Encrypted iTunes or Finder backups will also work
Step 2 : Restoring your Duo mobile accounts
Recovering Duo-Protected Accounts with Instant Restore
- Sign in to iCloud on your iOS device and restore from an iCloud, iTunes, or Finder backup. If using iCloud, enable iCloud Keychain. This could be the same device as before, or a brand-new one
- Download the Duo Mobile app on your new device
- Open Duo Mobile and tap Continue on the welcome screen. Duo will locate your backed-up Duo-protected account(s) and restore them to your new device. When complete, you’re taken to the accounts list in the app
- An activation notification will be sent to your old device. Tap ‘Yes’ to deactivate the accounts on your old device and continue using your Duo account(s) on the new device instead
Service availability
Services down
Services disrupted
Announcements
Most recent
East Park location: Notice of downtime – Thursday 07 September, Wi-Fi and wired network
On Thursday 07 September, IT Services will be carrying out essential maintenance on the campus network hardware to replace the network switch situated in the Edward Barnsley Building.
5 September 2023
Additional downtime on Group Workspaces from Wednesday 23 August
Notice of additional downtime.
Group workspace downtime Monday 21 – Thursday 24 August
Group Workspace Migration IT Services will be carrying out essential maintenance to upgrade the University file storage servers that host the Group Workspace service.
Duo — What should I do if I get a new phone? How to switch registered devices.
If, for any reason, you no longer have a device that was registered for Duo two-factor authentication, you should deactivate it immediately.
How to deactivate a device registered for Duo two-factor authentication
Register your new device
If you get a new phone, you should register it for Duo authentication soon as possible.
If your new phone has the same phone number as your old one and is the same operating system (iOS, Android, etc)
- Login to Duo
- Click the button to Send Activation Code
Result: You will receive a text message with a link to the application.
Click on this link to install the Duo application - You will also receive a second text message with the activation link. Once you’ve installed Duo, click on this link to register your phone with Duo.
If your new phone has a new phone number
If your new phone has a the same phone number, but you have switched mobile operating systems (e.g. you switched from iOS to Android)
-
the old device. your new device.
How to authenticate to Duo when I get a new phone?
If you got a new phone, you should still be able to authenticate to Duo, as long as you fill one of these criteria:
Как перенести данные с одного смартфона Android на другой: простой и понятный гайд
Контакты, сообщения, закладки, фото, музыка, файлы – абсолютно все можно передать на новое устройство. От вас понадобится лишь 5-10 минут времени.
Как перенести данные с Android на Android: самый простой способ / фото ua.depositphotos.com
Аналитики уверяют, что сейчас смартфоны обновляются чаще, чем когда-либо ранее. И почти всегда переезд на новое устройство становится испытанием, поскольку на старом гаджете накопилось огромное количество информации, которую мы не хотим потерять.
Одни пользователи начинают все «с чистого листа», не заморачиваясь о потере старых данных, а кто-то до сих пор вручную передает файлы и переписывает контакты. Сегодня процесс переезда на новый Android делается по четкому алгоритму – на все про все понадобится 5-10 минут времени.
Максимально простой способ
Если вы только купили новый телефон и еще не включали его, то перенос осуществляется сразу при первом запуске. Такая опция доступна на всех устройствах, сертифицированных Google.
- Включите ваш новый смартфон, вставьте в него «симку» и подключитесь к Wi-Fi.
- Далее система предложит перенести данные со старого устройства. Жмите «Далее».
- На старом устройстве откройте приложение Google. При условии, что оба смартфона подключены к одной сети Wi-Fi, на экране появится окно с опцией переноса данных. Если его нет – введите запрос «Настройка устройства».
- Подтвердите передачу данных.
В ходе настройки на экране будут появляться указания, которые помогут не сбиться с пути. Когда настройка нового смартфона завершится, подождите минут пять: Android установит все приложения со старого девайса.
Определенные сложности могут возникнут в том случае, если одно из ваших устройств не сертифицировано компанией Google, например, Huawei. В этом случае описанный выше способ переноса данных с одного устройства Android на другое не сработает.
Что делать, если смартфон уже был включен
В этом случае можно выполнить сброс до заводских настроек и повторить процесс активации, согласно указанной выше инструкции. Однако стоит понимать, что это приведет к удалению всей информации, которую вы уже успели загрузить на новое устройство. Если не хотите ничего сбрасывать, войдите в тот же аккаунт Google, что и на старом смартфоне:
- Откройте «Настройки» → «Аккаунты и синхронизация».
- Нажмите кнопку «Добавить аккаунт» в нижней части экрана и выберите тип аккаунта Google.
- Авторизуйтесь по логину и паролю и следуйте инструкциям на экране.
- Когда система предложит восстановить данные, нажмите на соответствующую кнопку.
Таким образом, вы сможете перенести данные, связанные с вашим аккаунтом Google, включая контакты, настройки, данные приложений и фотографии, при условии, что у вас включена синхронизация с «Google Фото». То есть на новом устройстве окажется отнюдь не все, что было на старом. Как минимум, приложения придется загружать снова.
Далее можно либо передать файлы с телефона на телефон вручную, либо воспользоваться, пожалуй, лучшим способом перенести данные на новый телефон Андроид.
Приложения для переноса данных с Андроида на Андроид
Если предыдущие методы вам не подходят, можно рассмотреть вариант переноса данных через специальное приложение. В качестве примера рассмотрим суперпопулярное приложение Mi Mover, у которого более 100 млн загрузок.
- Установите Mi Mover на оба смартфона и подключите их к Wi-Fi, заодно активировав Bluetooth и GPS.
- Запускаем приложение, на старом устройство выбираем – «Старое», а на новом – «Новое».
- Как только старый смартфон обнаружит новый, подтвердите подключение.
- Нажмите кнопку «Отправить».
По окончании процесса переноса на новом смартфоне появятся все выбранные данные, включая контакты, сообщения, приложения и другая информация.
Важно: во время переноса данных необходимо сохранять оба устройства подключенными к Wi-Fi. Не отключайте их от интернета до завершения процесса.
Ранее УНИАН также делился лайфхаком, который позволит реже заряжать ваш смартфон. И рассказывали о важной процедуре на смартфоне, которую многие игнорируют, но которую нужно выполнять раз в неделю.